Refund and Returns

1. Cancelling an Order
2. Return Policy
3. Processing a Return
4. Forms of payment

1. Cancelling an Order:
If you would like to cancel your order, you should contact gallodeleon.com Customer Service as soon as possible. Orders that are already in the process of being dispatched cannot be cancelled (even if they are not yet listed as "sent" in your gallodeleon.com account). If we inform you that we are not able to cancel your order and it is going to be delivered within the European Union, you can refuse the delivery with the carrier so that you will not have to return the package and incur the return shipping costs to the gallodeleon.com warehouse. In this case, gallodeleon.com will process the return when it arrives back and provide you with a refund. This option is not valid for customers located outside the European Union.
gallodeleon.com will not be responsible for the return costs of any returned orders that were sent and delivered.

2. Return Policy
Our Customer Service department provides an after-sales service to help you with any problems you may have with our products and deliveries. Our aim is to provide a fast and efficient service to our customers.
If for any reason you are not pleased with your order, you can return the unwanted merchandise to gallodeleon.com. We accept returns for refund or exchange up to 30 days after delivery of your purchase. If you want to return an item due to a defect, damage or some other warranty-related claim, please contact gallodeleon.com customer service first.
You will be responsible for the return postage to our Central Logistics center in Spain along with any possible import duties or fees charged by Spanish customs upon return. We recommend using the international postal service with a tracking number and/or delivery confirmation in case of any problems with delivery and to minimize customs fees and duties.
gallodeleon.com does not offer free exchanges for any returns. If you would like to exchange your purchase for another color/size or for a different product, you will have to place a new order in our online store.

3. Processing a Return
If you would like to return a product for an exchange or refund, visit our Product Return page or go to My Account and follow the steps to process the return.
Simply send back the "unused" product in perfect condition and in its original packaging, including all guarantees, labels and instructions of use. It is very important that returned product/s are posted in suitable wrapping to prevent damage. If a product does not arrive at our warehouse in its perfect state, due to inappropriate wrapping, the exchange/refund will not be accepted.
Returned DVDs, videos, or other electronic devices may not be accepted if they are not in their original wrapping. Voluntary returns of products that have been modified specifically for a particular customer will not be accepted.
Once the returned goods have been received at our warehouse and their condition has been checked, gallodeleon.com.com will accept the return and will proceed to process the corresponding exchange or refund, according to the form of payment used to place the order:

a. If you paid for your order by credit card, the refund will be returned to the same credit card account.
b. If you paid for your order by Paypal, the amount will be refunded to your Paypal account.

Note: The amount will be refunded to your account within a period of 20 days, which will be calculated from the date the returned goods were received at our warehouse. Bear in mind that if you paid by credit card, the refund will probably not be shown on your bank invoice until it is updated, the following month.
Bear in mind that gallodeleon.com.com will not accept returns with unpaid postage.

4. Forms of payment
The forms of payment available for your order will appear automatically, depending on the destination and products in your order.
- Visa or Master Card
- Paypal
- gallodeleon.com Gift Card

Visa or MasterCard
We guarantee that every transaction carried out at gallodeleon.com.com is 100% safe. Each operation, which implies the transmission of personal information or bank details, is carried out within a safe environment. gallodeleon.com.com uses a secure server, which uses a protocol called SSL (Secure Socked Layer) to ensure the secure transfer of information via encryption.
In this way the credit card details are not registered in a database and are only known and handled by the bank, whereas the order and client details are known and handled only by the trader.
In an effort to provide greater security to credit card owners, we have now updated our web-site to include the latest security measures for on-line commerce developed by Visa and Mastercard. These are known as 3D Secure Code (Verified by VISA) and SPA/UCAF (Mastercard Secure Code). In this way, if you are a holder of a "Secure enabled" card, you will always be able to make a payment with a Visa or Mastercard on our web-site.
If you have not yet received a PIN or password for exclusive use when making on-line payments, we advise you to contact the financial institution who issued your card and request that this service be applied so that you can benefit from secure on-line purchases. This is possible either by contacting your bank or making an on-line request.
Long-standing customers may not be asked to provide the Secure Code, but all customers will be asked to supply the following information: the credit card number, the expiry date and a validation code, which refers to the last 3 digits printed on the back of the credit card. In this way we are able to guarantee even greater security for on-line transactions.
Note: Credit Card fraud is an offence and gallodeleon.com will take the necessary action against anyone who makes a fraudulent transaction on our on-line store.

Paypal
Paypal enables any individual or business with an email address to securely, easily and quickly send and receive payments online. PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution.
For more information, visit Paypal
Due to high PayPal fees, gallodeleon.com applies an extra 4% fee in all transactions that uses PayPal as payment gateway.

gallodeleon.com Gift Card
If you have a gallodeleon.com Gift Card it can be used to pay for your order. Click here for further information.
Just select the gallodeleon.com Gift Card as the payment option when you place your next order